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Support & Warranty
Tech line, warranty handling and freight — everything after the sale, sorted.
Support that keeps jobs moving
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Tech support line
Spec selection, compatibility checks and commissioning help — call (07) 4439 8206, Mon–Fri 8am–5pm AEST.
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Warranty claims
Email the serial number, install date and fault description to info@novaenergygroup.com.au — we lodge and chase the claim with the manufacturer for you.
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Delivery
Dispatch from our warehouse with freight quoted at order time — to your depot, or direct to site by arrangement.
Warranty snapshot
| Product line | Product warranty | Notes |
|---|---|---|
| Solis IntelliHome battery | 10 years | 6,000+ cycle design life |
| Solis S6 inverters | Per Solis AU terms | Extended options available |
| Fox ESS EQ4800 / EP11 | 10 years | Product & performance |
| Fox ESS CQ6 | 12 years | Product & performance |
| Emerald heat pumps & AC | Per Emerald AU terms | Lodged and managed by Nova |
Full warranty documents ship with the trade pricelist.
Need a hand right now?
Request the pricelist — current stock, trade pricing and freight quoted to your depot or site.
Request Trade Pricelist